Building a Culture of Quality – An Example from the Military
William Troy, a current non-profit enterprise CEO and retired Three-Star General of the United States Army, will explore the model the military uses to create its culture and examine lessons from that model to inform how organizations build a culture of quality. While we hear a great deal about the need to build a culture of quality, the benefits of having a culture of quality, and how quality tools are applied in a culture of quality, little guidance is offered on achieving that culture. Militaries all over the world are remarkably effective in building cultures that reflect their values – but how do they do it? Mr. Troy’s working assumption is that people are people, in uniform or out, and that shaping culture is about shaping human behavior.
William J. Troy, Chief Executive Officer ASQ