Tata Business Excellence Journey – A Race without a Finish Line
Tata Business Excellence Model (TBEM) which is fashioned on Malcolm Baldrige National Quality Awards Program of USA has helped in driving change within the Tata group from inside out in the last two decades. TBEM has been conceived to deliver strategic direction and drive business improvements at the Tata group.The main objectives of the Tata business excellence model assessment methodology are to enhance value for all stakeholders and contribute to marketplace success, maximize enterprise-wide effectiveness and capabilities, and deliver organizational and personal learning. The presentation will also cover role of leadership, key success factors and learnings from the Business Excellence Journey.
Sunil Sinha, Resident director of the Middle East and North Africa (MENA) region at the Tata Group.