Parallel Session B1:
The World State of Quality in Nations and the Development Needs for the Quality Profession
In a unique study focusing the World State of Quality (WSQ) the status of quality in 110 countries is analyzed using 16 indicators in 10 quality dimensions. The nations are categorized in five different categories, leading, follower, moderate, lagging and beginner. From the national level of quality status – the step is taken to look much closer at the status and development of the quality profession. Given the development of quality – what competencies are needed going forward? Four generic QM-roles are positioned and presented.
2017 World State of Quality: first worldwide results
Paulo Sampaio, University of Minho.
Towards a quality management competence framework? -exploring crucial competencies in quality management
Jason Martin, Linköping University.