Program from 2018

10 Sep 2018
11 Sep 2018
12 Sep 2018

Welcome Reception

Monday the 10th of September The City of Gothenburg is hosting a welcome reception for all our speakers and delegates. The reception will be held at the 29th floor of Gothia Towers, at restaurant Imagine at 7pm - 9pm.

Lena Malm, Lord Mayor of Gothenburg

Lena Malm

Welcome to Excellence Summit in Gothenburg

The organizers Mats Deleryd, CEO SIQ - the Swedish Institute for Quality, Lars Sörqvist, CEO Sandholm Associates and Henrik Edman, CEO Kvalitetsmässan greets the delegates welcome to Gothenburg and Excellence Summit.

Representatives for JUSE, CAQ, ISQ and ASQ discuss their view of quality on the theme “The future of quality and the quality of future!”.
Professor Noriaki Kano, JUSE, Li Gaoshuai, Deputy Secretary-General of CAQ, Janak Mehta, ISQ and Elmer Corbin, Charirman of ASQ.
Session leader: Britt-Marie Mattsson.
Lars Sörqvist
Mats Deleryd
Henrik Edman
Britt-Marie Mattsson
Janak Mehta
Noriaki Kano
Elmer Corbin

Tata Business Excellence Journey – A Race without a Finish Line

Tata Business Excellence Model (TBEM) which is fashioned on Malcolm Baldrige National Quality Awards Program of USA has helped in driving change within the Tata group from inside out in the last two decades. TBEM has been conceived to deliver strategic direction and drive business improvements at the Tata group.The main objectives of the Tata business excellence model assessment methodology are to enhance value for all stakeholders and contribute to marketplace success, maximize enterprise-wide effectiveness and capabilities, and deliver organizational and personal learning. The presentation will also cover role of leadership, key success factors and learnings from the Business Excellence Journey.

Sunil Sinha, Resident director of the Middle East and North Africa (MENA) region at the Tata Group.

Session leader: Britt-Marie Mattsson
Britt-Marie Mattsson
Sunil Sinha

Coffee Break

Transforming Digital Business with IBM Watson Cognitive Technology

IBM Watson is a Cognitive System that is creating a new partnership between people and computers that enhances, scales, and accelerates human expertise. With the explosion of devices being added to the internet of things, all generating new sources of data, Watson can include these valuable new data sources and connect that information directly back to its human end user in the form of deep insights and knowledge. Watson has been working with doctors to literally learn healthcare and, in-turn, help advise doctors using deep insights on treatment options and matching for clinical trials. Data from the entire value chain, leaders can make more timely, insightful decisions, as well as optimize value chains to more effectively use resources to deliver the best products and services for their customers.

Elmer Corbin, Global Delivery Excellence Executive IBM Watson Health.

Session leader: Britt-Marie Mattsson
Britt-Marie Mattsson
Elmer Corbin

Be ready for new opportunities! Nanotechnology will totally change our society, industry and lives

With nanotechnology we can determine what properties a material should have. The technology creates completely unique opportunities for sustainable development in all areas where we use materials. Maria Strömme will provide examples of how to treat cancer better, diagnose diseases before we get symptoms, teach our bodies to rejuvenate themselves, create environmentally friendly and smart packaging, give our clothes completely new features, make patches that determine how wounds should heal and show results from the world's first Grand Prix with nano cars.

Maria Strömme, Professor in nanotechnology at Uppsala University.

Session leader: Britt-Marie Mattsson
Britt-Marie Mattsson
Maria Strømme

Lunch Break

Parallel Session A1:
The Paradigm Shift in Customer Perception and Quality Management

A new paradigm shift is rapidly approaching where the drivers for customer satisfaction are changing quickly. Basic product quality is a given expected feature while parameters like service, image and value are becoming more important drivers for customer satisfaction. In the quickly changing business landscape, organizations have to adapt more quickly than before and be agile while still having stable repetitive processes in place. They have to develop their ambidextrous capabilities. A new paradigm is here – “Emergent Quality Management”.

The paradigm shift in customer perception Jacob Hallencreutz, EPSI Rating Group and Swedish Quality Index.

Exploring the Emergent Quality Management paradigm
Anders Fundin, Mälardalen University.

Session leader: Mats Deleryd, CEO Swedish Institute for Quality (SIQ)
Mats Deleryd
Jacob Hallencreutz
Anders Fundin

Parallel Session A2:
Innovation and Improvement in Logistic Solutions

Why improve something that needs to be rethought, disrupted and replaced? How do you navigate the difficult balance between keeping, improving and replacing? And where does the change to Digital put us humans? Niklas will elaborate on how the current changes enable new models, what it does to existing models and leave the listener with at least some aha-moments and inspiration to embrace new ways of thinking.

Ekaterina Spiridonova and Niklas Hedin, founder and CEO of Centiro

Session leader: Anne-Charlotte Holmgren, Swedish Institute for Quality (SIQ)
Anne-Charlotte Holmgren
Niklas Hedin
Ekaterina Spiridonova

Parallel session A3:
To make change happen!

We are living in a time where technology has advanced to the point where nothing seems to be impossible anymore. The digital transformation through robotics, location-based technologies, artificial intelligence and big data is at the top of most countries agenda. What are the similarities and what are the differences between these countries? Do they all focus on the same things in their strategies? Having a strategy on governmental level is important, but the most crucial and demanding issue is how to bring the digital solutions closer to the companies and citizens in order to be the digital society you strive for. Welcome to a discussion between persons responsible for the digitalization in the most digitalized countries in the world.

Sandra Särav, Global Affairs Director in the Estonian Government CIO Office, Nina Nissilä, Chief Digital Officer for State Treasury of Finland and Åsa Zetterberg, Government CDO of Sweden.

Session leader: Marita Bergendahl, Sandholm Associates
Marita Bergendahl
Nina Nissilä
Sandra Särav
Åsa Zetterberg

Parallel Session A4:
Quality and the UN Sustainable Development Goals – Supporting a sustainable development

In September 2015, 193 member countries of the United Nations adopted 17 Sustainable Development Goals, SDGs. These SGDs are now the platform for the global sustainable development. It is now time for quality management to support the sustainable development and improvements in life and future prospects of everyone with the global vision of “No One Left Behind”. A more holistic view on quality needs to be developed further and given a much bigger impact at the highest level. It must become the basis for defining strategy, targets and investments and quality principles and tools need to be introduced in the political and social world.

Gift of Quality to United Nations Sustainable Development Goals
Sunil Thawani – Quality Indeed Consulting Services, U.A.E.

Quality for a sustainable future
Willy Vandenbrande, QS Consult, Belgium

Session leader: Lars Sörqvist, Sandholm Associates
Lars Sörqvist
Willy Vandenbrande
Sunil Thawani

Coffee Break

Parallel Session B1:
The World State of Quality in Nations and the Development Needs for the Quality Profession

In a unique study focusing the World State of Quality (WSQ) the status of quality in 110 countries is analyzed using 16 indicators in 10 quality dimensions. The nations are categorized in five different categories, leading, follower, moderate, lagging and beginner. From the national level of quality status – the step is taken to look much closer at the status and development of the quality profession. Given the development of quality – what competencies are needed going forward? Four generic QM-roles are positioned and presented.

2017 World State of Quality: first worldwide results
Paulo Sampaio, University of Minho.

Towards a quality management competence framework? -exploring crucial competencies in quality management
Jason Martin, Linköping University.

Session leader: Åsa Rönnbäck, Swedish Institute for Quality (SIQ)
Åsa Rönnbäck
Jason Martin
Paulo Sampaio

Parallel Session B2:
Innovation and use of IOT in Mobility Solutions

The latest technological development seems to have no limits and especially in the automotive business some amazing developments are happening right now. Representatives from CEVT will in this session present how they work with innovation and how new technology is developed based on customer needs and value for customers. Also, a focus will be given to what the use of IOT already today can do in order to use historical usage data in order to predict reliability for future generations of vehicles and improve quality and manage better fleets of vehicles.

CEVT – Mobility solutions
Fredrik Hedfors, Senior Vice President Quality, Didier Schreiber, Senior Vice President Innovation, CEVT AB

Using Digital Twin for Predictive Vehicle Health Monitoring
Janak Mehta, Chairman and managing Director of TQM International, Aman Singh, Co-Founder and Head of Analytics at Intangles Lab

Session leader: Mats Deleryd, CEO Swedish Institute for Quality (SIQ)
Mats Deleryd
Aman Singh
Fredrik Hedfors
Janak Mehta
Didier Schreiber

Parallel Session B3:
Digital Technology in the hand of healthcare

Digital technology is reinventing the concept of healthcare, it has already taken over the operations of medical records and it is moving into diagnostics and surgery. Imagine human surgeons are assisted by robotic surgeons who are performing delicate operations guided by nano-boats that provide real-time sensor readings. No, wait – that is already happening today! Wait until you see what the future has in store to change the way the healthcare industry delivers excellence to patients!

Assuring Healthcare Excellence through Digital Technology
Romain Denis, Vice President Regulatory Affairs and Quality Compliance US / EMEIA at Intuitive Surgical 

Connected care and the future of healthcare
Johan Folkunger, Managing Director Sweden, Philips Health Systems

Session leader: Lars Sörqvist, CEO Sandholm Associates
Lars Sörqvist
Johan Folkunger
Romain Denis

Parallel Session B4:
Excellence for sustainability by serving society and planet

What are the future stakeholders? The Brundtland definition points out the stakeholders as People and Planet. Stakeholder needs have to be related to how value is provided in global supply chains but what indicators should be used measuring and driving towards excellent sustainability? Corporations have the responsibility to not harm society or the earth, despite lack of incentives to do so. Wise business-leaders will do well to mitigate harm and thus be future-ready.

Excellence for sustainability – maintaining the license to operate
Raine Isaksson – Uppsala University

Quality-based Management for Future-ready corporations Serving Society and Planet
Narayanan Ramanathan – SRF Limited

Session leader: Jacob Hallencreutz, Rating Group EPSI
Narayanan Ramanathan
Raine Isaksson
Jacob Hallencreutz

Coffee Break

Digitalisation requires a change in leadership!

Digitalization requires openness and cooperation in order to capture the full potential that digitalization can bring. As the business context and the requirements change – also the leadership needs to change. A value -driven leadership focusing on business value and superior customer experiences is key in order to successfully drive the business transformation where e-services and speed to develop customer solutions, is the key to success.

Anna Granö, Managing Director Hewlett Packard Enterprise Sweden.

Session leader: Britt-Marie Mattsson
Britt-Marie Mattsson
Anna Granö


Mr. Tom Johnstone, Chairman of Husqvarna Group and former President and CEO of the SKF Group will together with Mrs. Anna Granö, Managing Director Hewlett Packard Enterprise Sweden, elaborate on how digitalization and the “speed of change” influences corporate strategies of today. How are we successful in today´s business world and going forward and how can we use sustainability strategies as a platform for excellence and prosperity – Interactive session with the audience.

Tom Johnstone, Chairman of Husqvarna Group and Anna Granö, Managing Director Hewlett Packard Enterprise Sweden.

Session leader: Britt-Marie Mattsson
Britt-Marie Mattsson
Anna Granö
Tom Johnstone

The progress of Toyota Quality

The Toyota Production System is based on 2 Pillars which are, Jidoka and Just in Time (JIT). Jidoka is "Building in Quality" at the process and JIT is building what is needed, when is needed in the amount needed. Toyota has implemented a process they call for JKK (Jikotei Kanketsu) which means "Building in Quality with Ownership". Ownership is defined in JKK as understand all the "necessary conditions" and "process criteria" so that ZERO defects are passed on. Toyota sees it from the customer's perspective. If a customer has defect on the vehicle that rate becomes 100% for the customer but for the company it may be .001% which doesn't seem too big.

Shinichi Sasaki, Senior Advisor and former Executive Vice President of Toyota Motor Corporation.

Session leader: Britt-Marie Mattsson
Britt-Marie Mattsson
Shinichi Sasaki

Coffee Break

Parallel Session C1:
Organisational culture driving sustainability and quality

Culture is an important element of the leadership and governance processes for executives – yet so often mismanaged or forgotten. But what are the dimensions of a culture driving towards sustainability and how does a successful organization operate in these aspects? Examples from an award-winning innovative manufacturing company which uses lean-principles will be presented. How can an organizational culture driving sustainability and quality be developed over time?

Creating a culture for sustainability and quality - a learning inspired way of working
Yvonne Lagrosen and Stefan Lagrosen, University West - Linnaeus University.

Session leader: Åsa Rönnbäck, Swedish Institute for Quality (SIQ)
Åsa Rönnbäck
Stefan Lagrosen
Yvonne Lagrosen

Parallel Session C2:
Swedish Team Excellence Award & Lennart Sandholm Prize 2018

The three finalists nominated for the “Swedish Team Excellence Award & Lennart Sandholm Prize 2018” will shortly present their projects and team efforts. The nominated projects are from the following organizations:

NorDan AB
Cecilia Hedblad Sjölin, Factory Manager NorDan AB

Karl Williams, Production Quality and Opex Manager ABB Robotics Sweden

Volvo Car Corporation
Gert Willaert, Launch Leader Painted Body, Product & Process Engineer Upperbody in Ghent Volvo Car Corporation

Session leader: Lars Sörqvist, CEO Sandholm Associates
Karl Williams
Lars Sörqvist

Parallel Session C3:
Cybersecurity as an organizational challenge

A common belief among those assigned to protecting organizations is that the key to cybersecurity can be found in technology solutions, led by cybersecurity experts. A closer analysis of the everyday challenges facing those working to protect organizations, however, reveals that cybersecurity is, above all, an organizational challenge. Moreover, it is a challenge which like the quality challenges, must be met by all employees and departments, participating in identifying risks and developing solutions.

Insuring Cybersecurity as an organisational and Quality Challenge: U.S. And Japan Compared
Robert E Cole – UC Berkeley and Shinya Fushimi, corporate advisor of Mitsubishi Electric Corporation, Tokyo, Japan.

Session leader: Mats Deleryd, CEO Swedish Institute for Quality (SIQ)
Mats Deleryd
Robert E Cole
Shinya Fushimi

Parallel Session C4:
The society of the future takes shape in space

The increasing urbanization has great resemblance to the life of astronauts in space crafts and on lunar bases. Space research offers great opportunities for finding new innovative solutions that provide more sustainable buildings and cities. A space shuttle or a future lunar base is one of the most sustainable things you can imagine; namely a closed ecosystem! Oxygen, water, food and other consumables must be spared and as far as possible recycled. It is no longer possible to dig where we stand, new thinking is needed to drive development.

Cecilia Hertz, space designer with experience from NASA, founder and CEO of Umbilical Design, and contracted by the European Space Agency ESA as Space Technology Broker for Sweden.

Session leader: Henrik Edman, CEO Kvalitetsmässan
Henrik Edman
Cecilia Hertz


Building a Culture of Quality – An Example from the Military

William Troy, a current non-profit enterprise CEO and retired Three-Star General of the United States Army, will explore the model the military uses to create its culture and examine lessons from that model to inform how organizations build a culture of quality. While we hear a great deal about the need to build a culture of quality, the benefits of having a culture of quality, and how quality tools are applied in a culture of quality, little guidance is offered on achieving that culture. Militaries all over the world are remarkably effective in building cultures that reflect their values – but how do they do it? Mr. Troy’s working assumption is that people are people, in uniform or out, and that shaping culture is about shaping human behavior.

William J. Troy, Chief Executive Officer ASQ

Session leader: Britt-Marie Mattsson
Britt-Marie Mattsson
William J. Troy

Lunch Break

Attractive Quality Theory as a Tool from Customer Satisfaction to Customer Delight

The Kano Model has been central in quality management, Lean and Six Sigma for many years. The model helps people to understand and analyze the complexity of customer needs and expectations, an area of highest importance if an organization should be able to deliver good quality and achieve excellence. During this seminar Dr Noriaki Kano, the founder of the Kano Model, will explain how quality has changed from Conformance to Basic Requirements and Customer Satisfaction to Customer Delight and at the same time become a critical competitive advantage in business. Focus will be on theory of Attractive Quality and the life cycle of Attractive Quality. Dr Kano will also present a case study of Attractive Quality creation.

Noriaki Kano, Educator, lecturer, writer and consultant in the field of quality management. Session leader: Britt-Marie Mattsson

Britt-Marie Mattsson
Noriaki Kano

Beyond Continual Improvement: Structured Innovation for Revolutionary Results

The methods of Continual Improvement are applicable for maximizing the designed capability of organizational processes and performance.  But, what happens if an organization needs to operate beyond its currently designed performance limits?  In this case it requires innovation.  Innovation is a natural extension of Continual Improvement which focuses on incremental improvement.  This presentation presents an integrated way to combine the outputs of the IAQ Continual improvement Model with a compatible structured approach to innovation as a means to organize the design of that create higher levels of competitive organizational performance in the future.

Gregory H. Watson, Past-President and an Honorary Member of the International Academy for Quality.

Session leader: Britt-Marie Mattsson
Britt-Marie Mattsson
Gregory H. Watson

Coffee Break

Closing Session – Excellence and quality leadership

Lu Jianhua, Director of Quality of Shanghai Zhenhua Heavy Industries.

Session leader: Britt-Marie Mattsson
Jianhua Lu
Britt-Marie Mattsson